Below you can find some of the questions that we are frequently asked. However, if you can’t find the answer to your question below, please get in touch.
Resource Packs
How soon do you despatch?
We aim to despatch within 5 working days however please note during peak periods this can increase to 7 working days.
On Demand Training
What is On Demand?
Our On Demand service allows you to access your training course in as many sessions as you’d like, when it suits you.
How long will I be given to complete an On Demand course?
Access will enabled for 30 days from date of registration.
Live Streaming
Will we be able to ask questions during the training?
Yes, during live sessions you will be able to interact with Helen.
How soon will I receive accompanying materials after a course?
Accompanying materials will be issued within 7 working days after your live training.
INSET & bespoke training / School Consultancy
Is Helen able to visit schools again?
Yes, Helen has returned to delivering training in setting.
How can I make a booking?
Please contact us via telephone or e-mail with your school details, desired dates and training subject that you would like Helen to deliver.
Is this type of training available via video link?
Yes, Helen can deliver training via Zoom or Microsoft Teams.
Venue courses
Will courses restart in venues this year?
Venue courses are in planning for late 2022/early 2023.
General
How can I place an order/make a booking?
Bookings and orders can be accepted via our website, by telephone (with follow-up e-mail) or by e-mail to bookings@helenyoungman.co.uk. When e-mailing to book courses, please include delegate name, delegate e-mail address school and full address.
What are your office opening hours?
Monday 8am – 3:30pm
Tuesday 8am – 3:30pm
Wednesday 8am – 3:30pm
Thursday 8am – 3:30pm
Friday 8am – 2:30pm
Payment
What payment methods do you offer?
At checkout you can opt to pay on 30 day invoice terms if booking via your school or we accept payment by Visa, MasterCard or American Express.
Exceptional Quality Training and Resources
Contact us to find out more about our courses and resources